Iain joined the company in 1992 as a graduate trainee working in asset management, system design, and project management. In the early 2000s, he trained other utilities in asset management practice, including Excel (Colorado, USA), ESB (Eire) and West of Scotland Water.
As Head of System Design, Iain had responsibility for the both the internal and customer facing design functions until being seconded to Northern Powergrid’s efforts on the RIIO-ED1 review, including working on the smartgrids part of the CMA appeal. Following the successful appeal, Iain worked on improving customer satisfaction within our connections business and developing best engineering practice across network companies within the Berkshire Hathaway Energy group.
Iain took up his present post as Head of Innovation in September 2016, with responsibility for the company’s innovation portfolio, and particular interests in customer facing innovation.